SOP Date - 11 Aug 2023

Applicable Branches - All

Important Note

• One customer can only have one unique mobile number and one name mapped to it.
• Please be very careful when submitting a “Change of customer mobile number form”
• Mention the right loan ID’s to be changed.
• Customers mobile number should match with Aadhar. Either the old number or new number one of them should match, if not mobile number change will not be permitted

Process

• Collect a signed copy of mobile number change form.
• Collect a copy of Aadhar with customer signature.
• Mobile number change form should be signed by the collecting loan manager.
• Share the signed form with the central team on Whatsapp to Sindhu.
• Please store all “Change of customer mobile number forms” collected from customers in one file.

Timeline ****

• Our team will take 24 hours to update this in the system.
• Any transactions to this loan account can only be done after 24 hours after sharing the signed form with the central team.