Circular Date - 05 Jul 2024

Version - 1.0

Applicable Branches - All

Shift Loan Discrepancies:

• If the customer or branch manager has not completed the loan with 7 days from the date of disbursement, Our Vigilance team will identify the reason and file a police complaint.

New Loan Discrepancies:

• If the customer or branch manager has not completed the loan with 7 days from the date of disbursement, Our Vigilance team will identify the reason and file a police complaint.

Cash Discrepancies during Vigilance check:

• All cash transactions have to match the cashbook.
• 1000 fine for every new / shift loan account without loan ID assigned but disbursement shown during vigilance check .
• 1000 fine for every interest collected but not added to cashbook.
• 1000 fine every mismatch in cash balance with out any explanation
• All fines are collected from branch managers salaries. It is up to branch manger to divide it with the team or not.
• 100% physical cash should match with cash balance shown in Loan Managers app in the branch.

Other Discrepancies

• Cash mismatch due to Yellow Metal team members collusion. Company will only wait for 24 hours for clarification. If the cash dues are not justified and cleared same day , police complaint will be immediately filled.